BarleyBounty handles a large volume of queries from farmers, suppliers, and customers on a daily basis. With Deskhero's ticket management system, the company can efficiently track, prioritize, and resolve these queries. The AI capabilities of Deskhero further enhance this process by using OpenAI embeddings from previous tickets to suggest relevant content and potential solutions.
The company's knowledge base is extensive, consisting of articles generated from word documents, powerpoint presentations, pdf files, and scraped website data. Deskhero's AI-powered comprehensive search bar enables quick and accurate retrieval of information from this vast database, thereby saving time and improving the accuracy of responses.
Deskhero's AI capabilities also aid in generating suggested replies. By analyzing the embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests potential replies, thereby simplifying the task of the customer support team and enhancing efficiency.
BarleyBounty also utilizes Deskhero's custom fields and user groups features to categorize queries and delegate them to the appropriate teams. This ensures that each query is addressed by the most suitable team, thereby improving the overall quality of customer support.
By harnessing Deskhero's advanced AI capabilities, BarleyBounty has significantly enhanced its customer support efficiency, reduced response times, and improved customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant content and potential solutions, thereby enhancing the ticket management process.
How does Deskhero's AI improve search results?
Deskhero's AI-powered comprehensive search bar quickly finds relevant information from the vast knowledge base, improving the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies?
Based on the embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI suggests potential replies, simplifying the task of the customer support team and enhancing efficiency.
* This article provides an example of how a fictive company in the Growing of Barley industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
