GoldenGrain deals with a multitude of queries from farmers, distributors, and retailers every day. Deskhero's ticket management system allows the company to effectively track, prioritize, and address these queries. The AI capabilities of Deskhero further augment this process by using OpenAI embeddings from previous tickets to suggest relevant content and potential solutions.
The company's knowledge base is extensive, comprising articles generated from various sources such as word documents, powerpoint presentations, pdf files, and scraped website data. Deskhero's AI-powered comprehensive search bar enables quick and accurate retrieval of information from this vast database, thereby saving time and improving the accuracy of responses.
Deskhero's AI capabilities also aid in generating suggested replies. By analyzing the embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests potential replies, thereby simplifying the task of the customer support team and enhancing efficiency.
GoldenGrain also utilizes Deskhero's custom fields and user groups features to categorize queries and delegate them to the appropriate teams. This ensures that each query is addressed by the most suitable team, thereby improving the overall quality of customer support.
By harnessing Deskhero's advanced AI capabilities, GoldenGrain has significantly enhanced its customer support efficiency, reduced response times, and improved customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant content and potential solutions, thereby improving the ticket management process.
How does Deskhero's AI enhance search results?
Deskhero's AI-powered comprehensive search bar quickly finds relevant information from the vast knowledge base, enhancing the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies?
Based on the embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI suggests potential replies, simplifying the task of the customer support team and enhancing efficiency.
* This article provides an example of how a fictive company in the Growing of Barley industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
