BarleyBoost receives numerous queries from farmers and suppliers daily. With Deskhero's ticket management system, the company is able to efficiently track, prioritize, and resolve these queries. The AI capabilities of Deskhero further enhance this process by using OpenAI embeddings from previous tickets to suggest relevant content and potential solutions.
The knowledge base of BarleyBoost is vast, containing articles generated from word, powerpoint, pdf files, and scraped website data. Deskhero's comprehensive search bar, powered by AI, helps in quickly finding relevant information from this extensive database. This not only saves time but also improves the accuracy of responses.
Deskhero's AI capabilities also come into play in generating suggested replies. Based on the embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests potential replies, making the job of the customer support team easier and more efficient.
BarleyBoost also uses Deskhero's custom fields and user groups features to categorize queries and assign them to the right teams. This ensures that each query is handled by the most competent team, improving the overall quality of customer support.
By leveraging Deskhero's advanced AI capabilities, BarleyBoost has significantly improved its customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant content and potential solutions, thereby enhancing the ticket management process.
How does Deskhero's AI improve search results?
Deskhero's AI-powered comprehensive search bar quickly finds relevant information from the vast knowledge base, improving the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies?
Based on the embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI suggests potential replies, making the job of the customer support team easier and more efficient.
* This article provides an example of how a fictive company in the Growing of Barley industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
