Greenhouse Carnations Pty Ltd receives a high volume of customer inquiries about carnation varieties, cultivation techniques, and greenhouse management. Deskhero's advanced AI capabilities help them manage these inquiries effectively by generating suggested replies based on previous tickets and knowledge base articles. This reduces response times and improves customer satisfaction.
The company uses Deskhero's AI to create a comprehensive knowledge base. The AI generates articles from uploaded files like variety catalogs, cultivation manuals, and greenhouse management guides. This allows customers to find the information they need without contacting support.
Greenhouse Carnations Pty Ltd also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information on carnation cultivation. The AI scrapes relevant data from trusted sources and integrates it into the knowledge base, ensuring customers always have access to the most recent advice.
Deskhero's custom fields and structured data lists enable Greenhouse Carnations Pty Ltd to categorize and prioritize customer inquiries effectively. This ensures that urgent issues are addressed promptly, enhancing customer satisfaction.
Finally, the REST API allows Greenhouse Carnations Pty Ltd to integrate Deskhero with their existing systems, ensuring a seamless customer support experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape relevant data from trusted sources and integrate it into your knowledge base. This ensures that your customers always have access to the most current information.
Can Deskhero integrate with my existing systems?
Yes, Deskhero includes a REST API that allows you to integrate it with your existing systems for a seamless customer support experience.
* This article provides an example of how a fictive company in the Growing of Carnations in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
