Blossom Carnations Ltd receives numerous customer inquiries about growing conditions, care instructions, and disease management for their carnations. With Deskhero, they can manage these tickets effectively using the platform's kanban board and ticket management system. The advanced AI capabilities of Deskhero enable them to generate suggested replies based on previous tickets and knowledge base articles, significantly reducing response times.
Deskhero's AI capabilities also allow Blossom Carnations Ltd to create a comprehensive knowledge base. The AI can generate articles from uploaded files like care manuals and disease management guides, making it easy for customers to find the information they need without contacting support.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information on carnation care. The AI can scrape relevant data from trusted sources and integrate it into the knowledge base, ensuring customers always have access to the most current advice.
Deskhero's custom fields and structured data lists make it easy for Blossom Carnations Ltd to categorize and prioritize customer inquiries. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
Finally, the REST API allows Blossom Carnations Ltd to integrate Deskhero with their existing systems, ensuring a seamless customer support experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape relevant data from trusted sources and integrate it into your knowledge base. This ensures that your customers always have access to the most current information.
Can Deskhero integrate with my existing systems?
Yes, Deskhero includes a REST API that allows you to integrate it with your existing systems for a seamless customer support experience.
* This article provides an example of how a fictive company in the Growing of Carnations in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
