Carnation Growers Inc often deals with complex customer queries regarding carnation cultivation, pest control, and greenhouse management. Deskhero's advanced AI capabilities help them manage these queries efficiently by suggesting replies based on previous tickets and knowledge base articles. This reduces the workload on their support team and improves response times.
The company uses Deskhero's AI to build a robust knowledge base. The AI can generate articles from various sources like cultivation guides, pest control manuals, and greenhouse management policies. This allows customers to find the information they need quickly, reducing the need for direct support.
Deskhero's website scraping feature enables Carnation Growers Inc to keep their knowledge base current with the latest information on carnation cultivation. The AI scrapes relevant data from trusted sources and integrates it into the knowledge base, ensuring customers always have access to the latest advice.
Using Deskhero's custom fields and structured data lists, Carnation Growers Inc can categorize and prioritize customer queries effectively. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Deskhero's REST API allows Carnation Growers Inc to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI scrapes relevant data from trusted sources and integrates it into your knowledge base. This ensures that your customers always have access to the most current information.
Can I integrate Deskhero with my existing systems?
Yes, Deskhero includes a REST API that allows you to integrate it with your existing systems for a seamless customer support experience.
* This article provides an example of how a fictive company in the Growing of Carnations in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
