Cherry Blossom Inc. receives numerous queries from customers, suppliers, and partners daily. To manage these effectively, they use Deskhero's ticket management system. The system automatically categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
The advanced AI capabilities of Deskhero have been instrumental in improving the response time of Cherry Blossom Inc.'s customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies. This not only reduces the time taken to respond but also ensures consistency and accuracy in responses.
Deskhero's comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. The AI enhances search results by considering the context of the search query, thereby reducing the time spent on searching for information.
Cherry Blossom Inc. also utilizes Deskhero's knowledge base feature to provide self-help options to customers. The AI capabilities of Deskhero enable the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the load on the customer support team and improved customer satisfaction.
Finally, the REST API provided by Deskhero allows Cherry Blossom Inc. to integrate the platform with their existing systems, enhancing the overall efficiency of their operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to new tickets. This reduces the time taken to draft responses and ensures consistency and accuracy.
How does the AI enhance search results?
The AI considers the context of the search query to provide more relevant results, reducing the time spent on searching for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing the overall efficiency of operations.
* This article provides an example of how a fictive company in the Growing of Cherries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
