Red Cherry Farms receives a high volume of inquiries from clients, vendors, and collaborators on a daily basis. They utilize Deskhero's ticket management system to effectively sort and prioritize these inquiries based on their content and urgency, ensuring that important issues are addressed immediately.
Deskhero's advanced AI capabilities have significantly improved the response time of Red Cherry Farms' customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and various uploaded files, the AI suggests pertinent responses. This not only minimizes the response time but also guarantees consistency and precision in responses.
Red Cherry Farms also benefits from the AI-powered comprehensive search bar provided by Deskhero. The AI enhances search results by understanding the context of the search query, thereby minimizing the time spent looking for information.
Using Deskhero's knowledge base feature, Red Cherry Farms offers self-service options to their customers. The AI capabilities of Deskhero allow for the creation of knowledge base articles from various file types and even scraped website data. This significantly lessens the burden on the customer support team and increases customer satisfaction.
Lastly, Red Cherry Farms uses Deskhero's REST API to integrate the platform with their existing infrastructure, further improving their operational efficiency.
How does the AI of Deskhero enhance response time?
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest appropriate responses to incoming tickets. This minimizes the time required to formulate responses and ensures consistency and precision.
How does the AI improve search results?
The AI understands the context of the search query to provide more relevant results, minimizing the time spent looking for information.
Is it possible to integrate Deskhero with existing infrastructure?
Yes, Deskhero provides a REST API that allows for integration with existing infrastructure, further improving operational efficiency.
* This article provides an example of how a fictive company in the Growing of Cherries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
