Sweet Cherry Growers deals with a multitude of queries from customers, suppliers, and partners every day. They use Deskhero's ticket management system to efficiently categorize and prioritize these tickets based on their content and urgency, ensuring that crucial issues are addressed promptly.
Deskhero's advanced AI capabilities have been key in improving the response time of Sweet Cherry Growers' customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This not only cuts down the time taken to respond but also ensures consistency and accuracy in responses.
Sweet Cherry Growers also utilizes Deskhero's comprehensive search bar powered by AI to quickly find relevant information. The AI enhances search results by considering the context of the search query, thereby reducing the time spent on searching for information.
Sweet Cherry Growers also leverages Deskhero's knowledge base feature to provide self-help options to customers. The AI capabilities of Deskhero enable the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the load on the customer support team and improved customer satisfaction.
Finally, the REST API provided by Deskhero allows Sweet Cherry Growers to integrate the platform with their existing systems, enhancing the overall efficiency of their operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to new tickets. This reduces the time taken to draft responses and ensures consistency and accuracy.
How does the AI enhance search results?
The AI considers the context of the search query to provide more relevant results, reducing the time spent on searching for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing the overall efficiency of operations.
* This article provides an example of how a fictive company in the Growing of Cherries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
