LeafyGold Ltd. has a diverse customer base with varying needs and queries. To manage these effectively, they implemented Deskhero's helpdesk services. The platform's structured data lists and custom fields allowed them to categorize and manage customer queries efficiently.
Deskhero's advanced AI capabilities have been crucial in improving LeafyGold's customer interaction. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only improved the response time but also the quality of responses.
The AI also enhances the search results in the helpdesk. It uses the embeddings to find relevant content based on the user's query. This has made it easier for customers to find the solutions they need without having to wait for a response from customer support.
LeafyGold also uses Deskhero's website scraping feature to gather information from relevant websites. The AI then adds this information to the helpdesk, keeping it updated with the latest developments in the tobacco farming industry.
Overall, Deskhero's AI capabilities have significantly improved LeafyGold's customer interaction and helpdesk services, resulting in higher customer satisfaction.
How has Deskhero improved the quality of responses?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This ensures that the responses are accurate and relevant to the customer's query.
How does the AI enhance the search results in the helpdesk?
The AI uses OpenAI Embeddings to find relevant content based on the user's query. This makes it easier for customers to find the solutions they need.
How does Deskhero keep the helpdesk updated?
Deskhero's AI scrapes relevant websites for new information and adds it to the helpdesk. This keeps the helpdesk updated with the latest developments in the tobacco farming industry.
* This article provides an example of how a fictive company in the Growing of Cigarette Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
