SmokyFields Co. deals with a high volume of customer queries daily. To manage these effectively, they implemented Deskhero's ticket management system. The platform's user groups and kanban board features enabled them to categorize and track customer queries efficiently.
Deskhero's advanced AI capabilities have been key in optimizing SmokyFields's ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has drastically reduced the time taken to resolve customer queries.
The AI also enhances the search results in the ticket management system. It uses the embeddings to find relevant content based on the user's query. This has made it easier for the customer support team to find the information they need to resolve queries quickly.
SmokyFields also uses Deskhero's website scraping feature to gather information from relevant websites. The AI then adds this information to the ticket management system, ensuring that the customer support team has access to the latest information.
Overall, Deskhero's AI capabilities have significantly optimized SmokyFields's ticket management and enhanced their customer support, leading to improved customer satisfaction.
How has Deskhero optimized ticket management?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to resolve customer queries and optimizes ticket management.
How does the AI enhance the search results in the ticket management system?
The AI uses OpenAI Embeddings to find relevant content based on the user's query. This makes it easier for the customer support team to find the information they need to resolve queries quickly.
How does Deskhero keep the ticket management system updated?
Deskhero's AI scrapes relevant websites for new information and adds it to the ticket management system. This ensures that the customer support team has access to the latest information.
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