TobaccoGrow Inc. receives numerous queries from customers, suppliers, and partners daily. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature allowed them to organize and prioritize inquiries effectively.
Deskhero's advanced AI capabilities have been instrumental in improving the efficiency of TobaccoGrow's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the response time and improved customer satisfaction.
The AI also enhances the search results in the knowledge base. It uses the embeddings to find relevant content based on the user's query. This has made it easier for customers to find the information they need without having to contact customer support.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date. The AI scrapes relevant websites for new information related to tobacco cultivation and adds it to the knowledge base. This has saved the company countless hours of manual work.
Overall, Deskhero's AI capabilities have transformed TobaccoGrow's customer support, making it more efficient and customer-friendly.
How has Deskhero improved the response time?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows customer support to respond to queries more quickly.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to find relevant content based on the user's query. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base up-to-date?
Deskhero's AI scrapes relevant websites for new information and adds it to the knowledge base. This saves the company countless hours of manual work.
* This article provides an example of how a fictive company in the Growing of Cigarette Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
