LemonBright's customer base is vast and varied, and the company receives numerous customer queries and issues every day. To manage these effectively, LemonBright uses Deskhero's ticket management system along with its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This not only reduces the time taken to respond to queries but also ensures the responses are accurate and relevant.
The AI also enhances the search results on LemonBright's helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results. This helps customers find the information they need quickly and easily.
Moreover, Deskhero's AI can generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures the knowledge base is always comprehensive and up-to-date.
By leveraging Deskhero's AI capabilities, LemonBright has been able to improve their customer support efficiency significantly and provide better helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does the AI enhance the search results on the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier for customers to find the solutions they need.
How does Deskhero's AI help in updating the knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Growing of Citrus Fruit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
