CitrusMax has a large customer base that frequently requires assistance with various issues, from understanding the best practices for citrus fruit cultivation to troubleshooting problems with their orders. The company uses Deskhero's ticket management system to handle these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the quality of the responses.
Deskhero's AI also enhances the search results on CitrusMax's helpdesk. When customers search for information, the AI uses the embeddings to provide the most relevant results, making it easier for customers to find the solutions they need.
The AI capabilities also extend to the creation of knowledge base articles. Deskhero can generate these from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for CitrusMax to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have helped CitrusMax improve their customer support efficiency and effectiveness, leading to higher customer satisfaction.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does the AI enhance the search results on the helpdesk?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier for customers to find the solutions they need.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Growing of Citrus Fruit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
