CocoaGrow Inc. receives a large volume of queries from customers, suppliers, and partners daily. Managing these queries was a significant challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize their responses.
With the advanced AI capabilities of Deskhero, CocoaGrow Inc. is now able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly improved the relevance and accuracy of their responses.
The AI-driven suggested replies feature has been particularly beneficial. It has reduced the time taken to respond to queries and has also improved the consistency of their responses. The AI system learns from each interaction, continually improving its suggestions over time.
Deskhero's comprehensive search bar, powered by AI, has also been a game-changer for CocoaGrow Inc. It has made it easier for their support staff to find relevant information quickly, thereby reducing response times.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations of CocoaGrow Inc., making them more efficient and effective.
How has Deskhero improved the efficiency of CocoaGrow Inc.'s customer support?
Deskhero's advanced AI capabilities have improved the efficiency of CocoaGrow Inc.'s customer support by providing AI-driven suggested replies, enhancing search results, and learning from each interaction to continually improve its suggestions.
How does Deskhero's AI system learn from each interaction?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to learn from each interaction and improve its suggestions over time.
How has Deskhero's comprehensive search bar benefited CocoaGrow Inc.?
Deskhero's comprehensive search bar, powered by AI, has made it easier for CocoaGrow Inc.'s support staff to find relevant information quickly, thereby reducing response times.
* This article provides an example of how a fictive company in the Growing of Cocoa industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
