BeanHarvest Co. maintains a comprehensive knowledge base to address common queries from customers, suppliers, and partners. However, creating and updating knowledge base articles was a time-consuming task until they implemented Deskhero.
Deskhero's advanced AI capabilities have transformed BeanHarvest Co.'s knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, significantly reducing the time and effort required to create and update articles.
The AI system also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the relevance and accuracy of the generated content.
Furthermore, the AI-powered comprehensive search bar has made it easier for users to find relevant information in the knowledge base, thereby reducing the load on their helpdesk services.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and efficiency of BeanHarvest Co.'s knowledge base.
How has Deskhero improved the quality of BeanHarvest Co.'s knowledge base?
Deskhero's AI-powered content generation feature has improved the quality of BeanHarvest Co.'s knowledge base by generating articles from various sources and enhancing the relevance and accuracy of the content.
How does Deskhero's AI system enhance the relevance and accuracy of the content?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the relevance and accuracy of the generated content.
How has Deskhero's comprehensive search bar benefited BeanHarvest Co.?
Deskhero's comprehensive search bar, powered by AI, has made it easier for users to find relevant information in the knowledge base, thereby reducing the load on BeanHarvest Co.'s helpdesk services.
* This article provides an example of how a fictive company in the Growing of Cocoa industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
