ChocoPlantations Ltd. has a vast network of suppliers and partners, leading to a high volume of helpdesk queries. Prior to implementing Deskhero, managing these queries was a significant challenge due to the lack of a structured system.
Deskhero's structured data lists, custom fields, and user groups have helped ChocoPlantations Ltd. organize their helpdesk services. However, the real game-changer has been the AI-powered search feature.
The AI-powered search leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This has significantly reduced the time taken to resolve queries.
Furthermore, the AI capabilities of Deskhero have also improved the accuracy of their responses. The system learns from each interaction, continually improving its suggestions and enhancing search results.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of ChocoPlantations Ltd.'s helpdesk services.
How has Deskhero improved the efficiency of ChocoPlantations Ltd.'s helpdesk services?
Deskhero's AI-powered search feature has significantly improved the efficiency of ChocoPlantations Ltd.'s helpdesk services by finding relevant content quickly, reducing the time taken to resolve queries.
How does Deskhero's AI system learn from each interaction?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to learn from each interaction and improve its suggestions over time.
What other features of Deskhero have benefited ChocoPlantations Ltd.?
In addition to the AI-powered search, Deskhero's structured data lists, custom fields, and user groups have also helped ChocoPlantations Ltd. organize their helpdesk services.
* This article provides an example of how a fictive company in the Growing of Cocoa industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
