BeanBurst Coffee has a vast customer base ranging from individual consumers to large commercial enterprises. As such, they receive a high volume of customer queries and complaints daily. By implementing Deskhero, they were able to automate ticket management and use the AI's ability to leverage OpenAI Embeddings from previous tickets to suggest relevant responses.
The AI capabilities of Deskhero also helped BeanBurst Coffee to create a comprehensive knowledge base. The AI extracted information from uploaded files like policies, manuals, presentations, and even scraped data from their website. This not only improved the efficiency of their customer service but also ensured that all the information provided was consistent and accurate.
With the help of Deskhero's custom fields and structured data lists, BeanBurst Coffee was able to categorize and prioritize customer queries effectively. This led to faster resolution times and increased customer satisfaction.
Deskhero's AI also enhanced the search results on their customer support portal. By using OpenAI's ChatGPT, the platform was able to generate more relevant search results, making it easier for customers to find the information they needed.
Overall, the implementation of Deskhero's AI capabilities significantly improved BeanBurst Coffee's customer support services, leading to happier customers and a more efficient support team.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI's ChatGPT to generate more relevant search results based on the user's query.
How does Deskhero help in managing customer queries?
Deskhero provides features like structured data lists and custom fields to help categorize and prioritize customer queries, leading to faster resolution times.
* This article provides an example of how a fictive company in the Growing of Coffee industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
