AromaRise Coffee was struggling to manage their increasing number of customer queries as their business grew. They turned to Deskhero's advanced AI capabilities to automate their customer support and improve their response times.
By leveraging OpenAI Embeddings from previous tickets, Deskhero's AI was able to suggest relevant responses to customer queries. This not only reduced the workload of their customer support team but also ensured that customers received timely and accurate responses.
Deskhero's AI also helped AromaRise Coffee build a comprehensive knowledge base by extracting information from uploaded files like policies, manuals, presentations, and data scraped from their website. This made it easier for customers to find the information they needed and reduced the number of queries directed to the customer support team.
Using Deskhero's custom fields and structured data lists, AromaRise Coffee was able to effectively categorize and prioritize customer queries. This led to faster resolution times and increased customer satisfaction.
Overall, the implementation of Deskhero's AI capabilities significantly improved AromaRise Coffee's customer support services, leading to happier customers and a more efficient support team.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI's ChatGPT to generate more relevant search results based on the user's query.
How does Deskhero help in managing customer queries?
Deskhero provides features like structured data lists and custom fields to help categorize and prioritize customer queries, leading to faster resolution times.
* This article provides an example of how a fictive company in the Growing of Coffee industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
