Kale Kings receives a high volume of inquiries from customers and partners about their products, growing techniques, and delivery schedules. Managing these inquiries manually was becoming increasingly difficult. With Deskhero, they were able to automate the process of ticket management and use AI to generate suggested replies based on previous tickets and knowledge base articles.
The company also leveraged Deskhero's advanced AI capabilities to enhance their search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to provide more relevant and accurate search results to the customer support team.
Deskhero's website scraping feature proved to be particularly useful for Kale Kings. The company's website contains a wealth of information about their products and farming practices. By scraping this data and incorporating it into the AI's learning, Deskhero was able to provide even more accurate and comprehensive responses to customer inquiries.
Additionally, Kale Kings used Deskhero's custom fields and user groups features to organize their customer support team and streamline their workflow. This allowed them to handle customer inquiries more efficiently and ensure that each inquiry was directed to the right team member.
Overall, Deskhero's advanced AI capabilities have greatly improved Kale Kings' customer support services, reducing response times and increasing customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to understand the context and content of the inquiry and then generates a relevant and accurate response.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from your company's website and incorporates it into the AI's learning. This allows Deskhero to provide more accurate and comprehensive responses to customer inquiries.
* This article provides an example of how a fictive company in the Growing of cruciferous vegetables (cabbage family) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
