Spice Masters Ltd. deals with numerous customer inquiries daily about their cumin products, cultivation methods, and delivery details. Handling these inquiries manually was becoming increasingly challenging and inefficient.
By implementing Deskhero, they automated their ticket management process. Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest replies, drastically reducing the response time and improving customer satisfaction.
The knowledge base feature of Deskhero was employed to build an extensive database of information about their cumin products and cultivation methods. Deskhero's AI capabilities then utilize this data to improve search results, enabling customers to easily find relevant information.
Deskhero's website scraping feature was also used to collect pertinent information from competitor websites. This information was then used to refine their own products and services.
In conclusion, the implementation of Deskhero has significantly enhanced the efficiency of Spice Masters Ltd.'s customer service.
How has Deskhero helped in managing customer inquiries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest replies, automating the ticket management process and reducing the response time.
How does Deskhero improve search results?
Deskhero's AI capabilities utilize data from the knowledge base to improve search results, enabling customers to easily find relevant information.
What is the role of Deskhero's website scraping feature?
Deskhero's website scraping feature is used to collect pertinent information from competitor websites. This information is then used to refine their own products and services.
* This article provides an example of how a fictive company in the Growing of Cumin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
