Cumin Creators Co. faces a high influx of customer queries every day regarding their cumin cultivation techniques, product details, and shipping information. Addressing these queries manually was proving to be both time-consuming and inefficient.
By integrating Deskhero, they automated their ticket management system. Deskhero's AI capabilities use OpenAI Embeddings from previous tickets to suggest replies, significantly cutting down the response time and enhancing customer satisfaction.
The knowledge base feature of Deskhero was utilized to compile a thorough database of information about their cumin cultivation techniques and product details. Deskhero's AI capabilities then use this data to enhance search results, allowing customers to find relevant information with ease.
Deskhero's website scraping feature was also employed to gather relevant data from competitor websites. This data was then used to fine-tune their own products and services.
In summary, the integration of Deskhero has dramatically improved the efficiency of Cumin Creators Co.'s helpdesk services.
How has Deskhero helped in reducing the response time to customer queries?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets to suggest replies, automating the ticket management system and significantly cutting down the response time.
How does Deskhero enhance search results?
Deskhero's AI capabilities use data from the knowledge base to enhance search results, allowing customers to find relevant information with ease.
How does Deskhero use website scraping?
Deskhero's website scraping feature is employed to gather relevant data from competitor websites. This data is then used to fine-tune their own products and services.
* This article provides an example of how a fictive company in the Growing of Cumin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
