Purple Harvest receives a variety of customer queries ranging from product details, delivery schedules, to farming practices. They use Deskhero's structured data lists and custom fields to categorize these queries and ensure each one is addressed appropriately. The AI capabilities of Deskhero assist in suggesting replies based on the category and nature of the query.
The company uses Deskhero's knowledge base feature to create a detailed repository of information about their products and services. The AI capabilities of Deskhero enhance the search results within this knowledge base, ensuring the support team can quickly find the information they need.
Deskhero's website scraping feature is used by Purple Harvest to keep their knowledge base updated with the latest industry news and trends. The AI capabilities of Deskhero ensure that only the most relevant and useful information is scraped and added to the knowledge base.
Purple Harvest uses Deskhero's user groups feature to segment their customers based on various factors. The AI capabilities of Deskhero enhance this segmentation by suggesting the most suitable responses based on the customer's group and previous interactions.
Lastly, Purple Harvest uses Deskhero's REST API to integrate the platform with their CRM system. This allows for seamless data exchange and ensures that all customer interactions are recorded and analyzed for future improvements.
How does Deskhero's AI capabilities assist in categorizing customer queries?
Deskhero's AI capabilities suggest replies based on the category and nature of the query. This helps in providing accurate and relevant responses to each customer query.
How does Deskhero's AI capabilities enhance the segmentation of customers?
Deskhero's AI capabilities suggest the most suitable responses based on the customer's group and previous interactions. This enhances the segmentation of customers and ensures personalized customer service.
How does Deskhero's REST API enhance the customer interaction process?
Deskhero's REST API allows for seamless integration with other systems like CRM. This ensures that all customer interactions are recorded and analyzed for future improvements.
* This article provides an example of how a fictive company in the Growing of Eggplant industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
