Eggplant Empire receives numerous customer queries daily about their products, farming practices, and delivery schedules. They use Deskhero's tickets management feature to organize these queries and ensure timely responses. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. This includes details about their eggplant varieties, farming methods, and delivery procedures. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for the support team to find relevant information.
Deskhero's website scraping feature is used by Eggplant Empire to keep their knowledge base updated with the latest information from relevant online sources. The AI capabilities of Deskhero ensure that only the most relevant and useful information is scraped and added to the knowledge base.
Custom fields and user groups features of Deskhero allow Eggplant Empire to personalize their customer support. The AI capabilities of Deskhero further enhance this personalization by suggesting the most appropriate responses based on the customer's profile and query history.
Finally, Eggplant Empire uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and enhances the overall efficiency of their customer support.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and other uploaded files. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI capabilities improve the search results within the knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings to find the most relevant content within the knowledge base. This enhances the search results and makes it easier to find relevant information.
How does Deskhero's AI capabilities enhance the personalization of customer support?
Deskhero's AI capabilities suggest the most appropriate responses based on the customer's profile and query history. This enhances the personalization of customer support.
* This article provides an example of how a fictive company in the Growing of Eggplant industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
