Beanstalk Enterprises receives a large number of customer queries daily. Managing these queries manually was becoming increasingly difficult. With Deskhero, they have been able to automate this process, ensuring that all customer queries are addressed promptly and accurately.
Deskhero's advanced AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has enabled Beanstalk Enterprises to provide relevant content and suggested replies to their customers, enhancing their overall experience.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to respond to customer queries, improving their efficiency and productivity.
Deskhero's REST API has allowed Beanstalk Enterprises to integrate their existing systems with the platform, providing a seamless experience for their support team. They can now manage tickets, user groups, and custom fields from a single platform.
With Deskhero, Beanstalk Enterprises has been able to significantly improve their customer service, leading to increased customer satisfaction and loyalty.
How has Deskhero improved Beanstalk Enterprises' response time?
Deskhero's AI capabilities have automated the process of managing customer queries, allowing the support team to find relevant information quickly and respond promptly.
What kind of content does Deskhero's AI use to provide suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide relevant content and suggested replies.
Can Beanstalk Enterprises integrate their existing systems with Deskhero?
Yes, Deskhero's REST API allows Beanstalk Enterprises to integrate their existing systems with the platform, providing a seamless experience for their support team.
* This article provides an example of how a fictive company in the Growing of Field Peas and Beans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
