PeaPod Partners receives numerous queries daily from farmers and retailers regarding the best practices for growing peas and beans, pest control, and product availability. Managing these tickets manually was challenging and time-consuming. With Deskhero, they have been able to automate this process, ensuring that all queries are promptly addressed.
Deskhero's advanced AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has allowed PeaPod Partners to provide relevant content and suggested replies to their customers, enhancing their overall experience.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to respond to customer queries, improving their efficiency and productivity.
Deskhero's REST API has enabled PeaPod Partners to integrate their existing systems with the platform, providing a seamless experience for their support team. They can now manage tickets, user groups, and custom fields from a single platform.
With Deskhero, PeaPod Partners has been able to improve their customer support services significantly, leading to increased customer satisfaction and loyalty.
How has Deskhero improved PeaPod Partners' response time?
Deskhero's AI capabilities have automated the process of managing customer queries, allowing the support team to find relevant information quickly and respond promptly.
What kind of content does Deskhero's AI use to provide suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide relevant content and suggested replies.
Can PeaPod Partners integrate their existing systems with Deskhero?
Yes, Deskhero's REST API allows PeaPod Partners to integrate their existing systems with the platform, providing a seamless experience for their support team.
* This article provides an example of how a fictive company in the Growing of Field Peas and Beans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
