HopMaster Inc. has a diverse customer base that includes breweries, home brewers, and agricultural suppliers. With such a varied clientele, the company often receives a wide range of inquiries, from growing conditions to shipping details. Deskhero's ticket management system helps HopMaster Inc. categorize and prioritize these inquiries, ensuring that each customer receives a timely and accurate response.
Deskhero's advanced AI capabilities have been particularly beneficial for HopMaster Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to generate suggested replies based on relevant content, significantly reducing the time spent on each ticket.
The AI also enhances the search results within the platform. When a customer service representative searches for information to assist a customer, the AI uses the same embeddings to provide the most relevant results. This has reduced the time spent searching for information and improved the accuracy of the responses.
Additionally, HopMaster Inc. has utilized Deskhero's custom fields and user groups features to further streamline their customer support. Custom fields allow them to capture specific information about each inquiry, while user groups ensure that tickets are directed to the appropriate team members.
Overall, Deskhero's advanced AI capabilities have significantly improved HopMaster Inc.'s customer support efficiency and accuracy.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed within the platform, the AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI handle a wide range of inquiries?
Yes, Deskhero's AI is designed to handle a wide range of inquiries. It uses OpenAI Embeddings from a variety of sources to provide relevant content and generate accurate responses.
* This article provides an example of how a fictive company in the Growing of hops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
