GreenGold Hops has a vast knowledge base that includes information on different hop varieties, growing conditions, and brewing techniques. However, finding the right information in this extensive database was a challenge for both customers and customer service representatives. That's where Deskhero came in.
With Deskhero's advanced AI capabilities, GreenGold Hops has been able to significantly improve the usability of their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This means that when a customer or representative searches the knowledge base, they are presented with the most relevant and accurate information.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has allowed GreenGold Hops to easily expand their knowledge base by uploading existing documents, which the AI then converts into searchable articles.
GreenGold Hops has also benefited from Deskhero's custom email domains and REST API features. The custom email domains have helped to streamline communication, while the REST API has allowed them to integrate Deskhero with their existing systems.
By leveraging Deskhero's advanced AI capabilities, GreenGold Hops has significantly improved their knowledge base and enhanced their customer self-service.
How does Deskhero's AI improve the usability of a knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results within the knowledge base. This ensures that users are presented with the most relevant and accurate information.
Can Deskhero's AI generate knowledge base articles from existing documents?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily expand their knowledge base by uploading existing documents.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Growing of hops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
