Blossom Bells Lily Farm maintains a vast knowledge base to help customers find answers to their questions without needing to contact customer support. The company uses Deskhero to manage this knowledge base, taking advantage of the platform's advanced AI capabilities.
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows Blossom Bells to quickly add new content to their knowledge base, keeping it up-to-date and comprehensive.
Moreover, the AI enhances the search function of the knowledge base. It uses OpenAI Embeddings from the knowledge base articles and other sources to quickly and accurately find relevant content. This makes it easy for customers to find the information they need.
The AI also generates suggested replies based on the knowledge base content. This feature is particularly useful for frequently asked questions, as it allows the customer support representatives to provide quick and accurate responses.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and usefulness of Blossom Bells Lily Farm's knowledge base. The company can now provide better self-service options to their customers, reducing the load on their customer support team.
How does the AI enhance the knowledge base?
The AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and the company's website. It also enhances the search function, making it easy for customers to find the information they need.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from the knowledge base articles and other sources to generate suggested replies. This allows the customer support representatives to provide quick and accurate responses.
How does the AI improve customer self-service?
By enhancing the knowledge base and generating suggested replies, the AI improves the quality and usefulness of the self-service options. This allows customers to find the information they need without needing to contact customer support.
* This article provides an example of how a fictive company in the Growing of Lilies in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
