Green Petals Lily Cultivation prides itself on providing excellent customer service. The company uses Deskhero to manage their customer interactions, leveraging the platform's advanced AI capabilities to provide personalized and efficient service.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each customer interaction. This allows the platform to generate suggested replies that are not only accurate but also personalized to each customer's needs.
The AI also enhances the search function, making it easy for the customer support representatives to find any information they need during a customer interaction. Whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website, the AI can find it quickly and accurately.
Moreover, the AI can analyze the data from previous tickets to identify trends and patterns. This feature allows Green Petals to proactively address common issues, further improving their customer service.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality of Green Petals Lily Cultivation's customer interactions. The company can now provide personalized and efficient service, enhancing their reputation for excellent customer service.
How does the AI personalize customer interactions?
The AI uses OpenAI Embeddings from various sources to understand the context of each customer interaction. This allows it to generate suggested replies that are personalized to each customer's needs.
How does the AI improve the search function during customer interactions?
The AI enhances the search function by using the same embeddings to quickly and accurately find any information needed during a customer interaction, whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website.
How does the AI help the company proactively address common issues?
The AI can analyze the data from previous tickets to identify trends and patterns. This allows the company to proactively address common issues, further improving their customer service.
* This article provides an example of how a fictive company in the Growing of Lilies in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
