LilyLux Greenhouses receives numerous customer inquiries daily, ranging from order status checks to specific questions about lily care. The company uses Deskhero's ticket management system to organize these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities.
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows the platform to find relevant content quickly and accurately. The content is then sent through OpenAI's ChatGPT to generate suggested replies.
This AI-powered solution significantly reduces the time spent by customer support representatives on each ticket. It also increases the accuracy of the responses, as the AI has access to a vast amount of information and can quickly find the most relevant content.
Moreover, Deskhero's comprehensive search bar, enhanced by AI, makes it easy for the support team to find any information they need. Whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website, the search bar can find it quickly and accurately.
Overall, Deskhero's advanced AI capabilities have transformed the way LilyLux Greenhouses handles customer support. The company can now provide quick, accurate, and efficient responses to all customer inquiries.
How does the AI find relevant content?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content for each inquiry.
How does the AI improve the search function?
The AI enhances the search function by using the same embeddings to quickly and accurately find any information needed, whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website.
How does the AI improve the efficiency of the customer support process?
The AI reduces the time spent on each ticket by quickly finding relevant content and generating suggested replies. This allows the customer support representatives to focus on other tasks, increasing overall efficiency.
* This article provides an example of how a fictive company in the Growing of Lilies in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
