LycheeLush receives numerous inquiries daily about their lychee cultivation methods, product availability, and shipping details. The company uses Deskhero's ticket management system to organize these inquiries efficiently. However, the real game-changer is Deskhero's advanced AI capabilities.
With Deskhero's AI, LycheeLush leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies.
This AI-driven approach has significantly reduced the time taken to respond to customer inquiries. The AI suggests responses based on the context of the query, enabling the support team to provide accurate answers quickly. This has led to improved customer satisfaction and a reduction in the number of follow-up queries.
Additionally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information from the vast amount of data available. This feature has also been beneficial for customers who use the self-service portal, as they can find answers to their questions more easily.
Finally, the REST API allows LycheeLush to integrate Deskhero with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The search bar uses AI to find relevant information from the available data. It can search through tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Growing of Lychees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
