LycheeLux prides itself on providing premium quality lychees and top-notch customer service. To maintain their high standards, they use Deskhero's advanced AI capabilities to manage their customer support.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, improving the efficiency of the support team.
The AI-powered search bar has made it easy for the support team to find relevant information quickly. This has reduced the time taken to respond to customer queries and has improved the accuracy of the responses.
Customers using the self-service portal have also benefited from the AI-enhanced search. They can now find answers to their questions more easily, reducing the need to contact the support team.
Finally, the REST API allows LycheeLux to integrate Deskhero with their existing systems, further optimizing their customer support operations.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from various data sources to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
How does the AI-powered search bar benefit customers?
The AI-powered search bar makes it easy for customers to find relevant information from the knowledge base. This reduces the need for them to contact the support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Growing of Lychees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
