TropicalTreasures has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. However, finding relevant information from this vast database was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities have transformed the way TropicalTreasures manages its knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles and other data sources to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies and enhance search results.
The AI-powered search bar has made it easy for the support team to find relevant information quickly, reducing the time taken to respond to customer queries. The AI also suggests responses based on the context of the query, ensuring that the responses are accurate and helpful.
Customers using the self-service portal have also benefited from the AI-enhanced search. They can now find answers to their questions more easily, reducing the need to contact the support team.
Moreover, the REST API allows TropicalTreasures to integrate Deskhero with their existing systems, making their customer support operations even more efficient.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other data sources to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies and enhance search results.
How does the AI-powered search bar benefit customers?
The AI-powered search bar makes it easy for customers to find relevant information from the knowledge base. This reduces the need for them to contact the support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Growing of Lychees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
