Tropical Treats often faced challenges in keeping their knowledge base updated with the latest information about their mango varieties, cultivation techniques, and shipping policies. The process of manually updating this information was labor-intensive and prone to errors.
With Deskhero, Tropical Treats was able to automate the process of updating their knowledge base. The platform's AI capabilities generated articles from word, powerpoint, pdf files, and even scraped data from the company's website.
The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate new articles for the knowledge base.
Deskhero's comprehensive search bar also made it easier for the customer support team to find relevant information from the knowledge base. This feature improved the efficiency of the team and reduced the response time to customer queries.
Overall, Deskhero's AI capabilities have significantly enhanced Tropical Treats' knowledge base, leading to improved customer service and reduced workload for the support team.
How does Deskhero's AI update the knowledge base?
Deskhero's AI updates the knowledge base by generating articles from word, powerpoint, pdf files, and scraped website data. It uses OpenAI Embeddings to find relevant content and generates new articles using OpenAI's ChatGPT.
How does the AI enhance the search results in the knowledge base?
The AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature helps in finding relevant content quickly.
How has Deskhero improved Tropical Treats' customer service?
Deskhero has improved Tropical Treats' customer service by enhancing their knowledge base, improving the efficiency of the support team, and reducing the response time to customer queries.
* This article provides an example of how a fictive company in the Growing of Mangoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
