Mango Mania's customer support team often struggled with managing user groups and custom fields. The manual process was time-consuming and often led to errors and inconsistencies.
With Deskhero, Mango Mania was able to automate the process of managing user groups and custom fields. The platform's AI capabilities helped in creating structured data lists, which improved the organization and accessibility of customer data.
The AI also enhanced the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature helped the support team to find relevant content quickly and respond to customer queries more efficiently.
Deskhero's AI-powered platform also suggested replies to customer queries by analyzing the data from previous interactions. This feature not only saved time for the support team but also ensured consistent and accurate responses to the customers.
Overall, Deskhero's AI capabilities have significantly improved Mango Mania's user experience and customization, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI manage user groups and custom fields?
Deskhero's AI manages user groups and custom fields by creating structured data lists. This improves the organization and accessibility of customer data.
How does the AI enhance search results?
The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in finding relevant content quickly.
How has Deskhero improved Mango Mania's user experience?
Deskhero has improved Mango Mania's user experience by automating the management of user groups and custom fields, enhancing search results, suggesting replies to customer queries, and reducing the workload for the support team.
* This article provides an example of how a fictive company in the Growing of Mangoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
