Mango Marvel receives numerous queries from customers and partners about their mango cultivation practices, product availability, and shipment details. Managing these queries manually was proving to be a time-consuming task for the customer support team.
With Deskhero, Mango Marvel was able to automate their ticket management system. The AI capabilities of Deskhero helped in sorting and prioritizing the tickets based on their urgency and relevance, thus improving the efficiency of the support team.
Deskhero's AI also enhanced the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature helped the support team to find relevant content quickly and respond to customer queries more efficiently.
The AI-powered platform also suggested replies to customer queries by analyzing the data from previous interactions. This feature not only saved time for the support team but also ensured consistent and accurate responses to the customers.
Overall, Deskhero's AI capabilities have significantly improved Mango Marvel's customer support services, leading to higher customer satisfaction and reduced workload for the support team.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and relevance, which is determined by analyzing the content of the ticket and comparing it with previous tickets and other data sources.
How does the AI suggest replies to customer queries?
The AI analyzes the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest appropriate responses to customer queries.
How has Deskhero improved Mango Marvel's customer support services?
Deskhero has improved Mango Marvel's customer support services by automating ticket management, enhancing search results, suggesting replies to customer queries, and reducing the workload for the support team.
* This article provides an example of how a fictive company in the Growing of Mangoes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
