Oatly Farms receives a high volume of customer inquiries daily, ranging from product information, farming practices, to shipment tracking. They use Deskhero's tickets management system to organize these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer service representatives on each ticket.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this scraped data to enhance search results, making it easier for customer service representatives to find relevant information.
With Deskhero's custom fields and user groups, Oatly Farms has been able to categorize their customers and inquiries better. This categorization, coupled with the AI's ability to generate suggested replies, has led to a more personalized and efficient customer service experience.
Oatly Farms has also utilized Deskhero's REST API to integrate their existing systems with Deskhero. This integration has allowed them to leverage the AI capabilities of Deskhero across their entire customer service operation, leading to significant improvements in efficiency and customer satisfaction.
Overall, the advanced AI capabilities of Deskhero have transformed the customer service operation of Oatly Farms. They have been able to provide faster, more accurate, and personalized responses to their customers, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts information from your website and adds it to your knowledge base. The AI uses this data to enhance search results and suggest replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. This integration allows you to leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Growing of Oats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
