SunGold Oils receives numerous inquiries daily, ranging from product information to technical issues. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving customer satisfaction.
With the help of Deskhero's custom fields and structured data lists, SunGold Oils categorizes and prioritizes customer inquiries. This ensures that urgent and high-priority issues are addressed promptly. Additionally, the AI capabilities of Deskhero enhance the search results, making it easier for the support team to find relevant information.
Deskhero's knowledge base is another feature that SunGold Oils finds extremely useful. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This provides the support team with a comprehensive database of information, enabling them to address customer queries more effectively.
The company also utilizes Deskhero's user groups feature to create specialized teams for different types of inquiries. This, combined with the AI-enhanced suggested replies, enables the company to provide personalized and accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SunGold Oils' customer support services. The platform has not only streamlined the company's helpdesk services but also enhanced the quality of customer interactions.
How does Deskhero's AI capabilities improve the efficiency of SunGold Oils' customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer queries. Additionally, the AI enhances the search results, making it easier for the support team to find relevant information.
How does SunGold Oils use Deskhero's knowledge base feature?
SunGold Oils uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This enables the support team to address customer queries more effectively.
How does SunGold Oils utilize Deskhero's user groups feature?
SunGold Oils uses Deskhero's user groups feature to create specialized teams for different types of inquiries. This, combined with the AI-enhanced suggested replies, enables the company to provide personalized and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Growing of Oilseeds (Soybean, Rapeseed/Canola, Sunflower etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
