CanolaGrow Inc. receives a multitude of inquiries daily, from product details to cultivation techniques. To manage these inquiries efficiently, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the response time, enhancing customer satisfaction.
Deskhero's custom fields and structured data lists allow CanolaGrow Inc. to categorize and prioritize customer inquiries. This ensures that critical and high-priority issues are addressed immediately. Furthermore, Deskhero's AI capabilities enhance the search results, making it easier for the support team to find relevant information quickly.
The company also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This provides the support team with a comprehensive database of information, enabling them to answer customer queries more effectively.
CanolaGrow Inc. uses Deskhero's user groups feature to create specialized teams for different types of inquiries. This, coupled with the AI-enhanced suggested replies, enables the company to provide personalized and precise responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of CanolaGrow Inc.'s customer support services. The platform has not only streamlined the company's helpdesk services but also enhanced the quality of customer interactions.
How does Deskhero's AI capabilities improve the efficiency of CanolaGrow Inc.'s customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the response time. Additionally, the AI enhances the search results, making it easier for the support team to find relevant information quickly.
How does CanolaGrow Inc. use Deskhero's knowledge base feature?
CanolaGrow Inc. uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI capabilities of Deskhero generate knowledge base articles from various sources. This enables the support team to answer customer queries more effectively.
How does CanolaGrow Inc. utilize Deskhero's user groups feature?
CanolaGrow Inc. uses Deskhero's user groups feature to create specialized teams for different types of inquiries. This, coupled with the AI-enhanced suggested replies, enables the company to provide personalized and precise responses to customer queries.
* This article provides an example of how a fictive company in the Growing of Oilseeds (Soybean, Rapeseed/Canola, Sunflower etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
