SeedMaster Inc. receives numerous customer queries daily regarding the quality of seeds, planting instructions, and other related concerns. Managing these queries manually was proving to be a daunting task. The company decided to leverage Deskhero's advanced AI capabilities to automate their customer support services.
With Deskhero, SeedMaster Inc. was able to efficiently manage tickets, categorize them based on priority, and assign them to the relevant teams using the Kanban board. This significantly improved their ticket management process.
The AI capabilities of Deskhero proved to be a game-changer for SeedMaster Inc. The platform's AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This not only reduced the response time but also ensured that the responses were accurate and relevant.
Deskhero's comprehensive search bar further enhanced the efficiency of SeedMaster's customer support team. The AI-powered search bar provided quick access to relevant information, thereby aiding in faster query resolution.
Overall, with Deskhero, SeedMaster Inc. was able to transform its customer support services, making it more efficient and customer-friendly.
How did Deskhero's AI capabilities improve SeedMaster's customer support services?
Deskhero's AI capabilities analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This improved the response time and accuracy of the responses. Additionally, the AI-powered search bar provided quick access to relevant information, aiding in faster query resolution.
How did Deskhero help in managing tickets at SeedMaster?
With Deskhero, SeedMaster was able to efficiently manage tickets, categorize them based on priority, and assign them to the relevant teams using the Kanban board.
What were the overall benefits of using Deskhero for SeedMaster?
Deskhero helped SeedMaster streamline its customer support operations, improve query resolution time, and enhance customer satisfaction.
* This article provides an example of how a fictive company in the Growing of oilseeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
