GreenOlive Solutions had a large customer base and wanted to provide personalized support to each customer. However, with the increasing volume of support tickets, this was becoming a challenge.
Deskhero's advanced AI capabilities were implemented to enhance customer interaction. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of each ticket. This context was then used to generate personalized responses, improving customer satisfaction.
The AI also enhanced the search results on the platform, making it easier for the support team to find relevant information quickly. This improved efficiency and allowed the team to handle more tickets in less time.
Additionally, Deskhero's user groups feature allowed GreenOlive Solutions to segment their customers and provide more targeted support. The custom email domains feature gave a professional touch to their communication.
Overall, Deskhero's advanced AI capabilities have greatly improved GreenOlive Solutions' customer interaction, leading to higher customer satisfaction and a more efficient support team.
How does Deskhero's AI enhance customer interaction?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each ticket. This context is then used to generate personalized responses, improving customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
The AI enhances the search results on the platform, making it easier for the support team to find relevant information quickly. This improves efficiency and allows the team to handle more tickets in less time.
How does Deskhero help in providing targeted support?
Deskhero's user groups feature allows companies to segment their customers and provide more targeted support. The custom email domains feature gives a professional touch to their communication.
* This article provides an example of how a fictive company in the Growing of Olive Trees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
