OliveTree Masters had a small support team that was struggling to keep their knowledge base up-to-date with the latest information. They needed a solution that could automate this process and ensure that their customers always had access to accurate and relevant information.
Deskhero's advanced AI capabilities were implemented to automate the process of updating the knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then used to generate new knowledge base articles.
The AI also enhanced the search results on the platform, making it easier for customers to find the information they needed. This reduced the number of support tickets and freed up the support team to focus on more complex issues.
Additionally, Deskhero's custom fields and structured data lists helped OliveTree Masters to organize their knowledge base better. The comprehensive search bar made it easy for customers to find the information they were looking for.
Overall, Deskhero's advanced AI capabilities have greatly improved OliveTree Masters' knowledge base, leading to fewer support tickets and a more efficient support team.
How does Deskhero's AI automate the process of updating the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses the same OpenAI Embeddings to enhance the search results in the knowledge base, making it easier for customers to find the information they need.
How does Deskhero help in organizing the knowledge base?
Deskhero provides features like custom fields and structured data lists that help in organizing the knowledge base. The comprehensive search bar makes it easy for customers to find the information they are looking for.
* This article provides an example of how a fictive company in the Growing of Olive Trees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
