OliveGrowth Inc. was struggling to manage the growing volume of customer queries about their products and services. The support team was overwhelmed with tickets and was unable to respond to customers in a timely manner.
Deskhero's advanced AI capabilities were implemented to help manage the influx of tickets. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhanced the search results on the platform, making it easier for the support team to find relevant information quickly. This improved efficiency and allowed the team to handle more tickets in less time.
Additionally, Deskhero's custom fields and structured data lists helped OliveGrowth Inc. to organize their support requests better. The kanban board provided a visual representation of the ticket workflow, making it easier to track the progress of each ticket.
Overall, Deskhero's advanced AI capabilities have greatly improved OliveGrowth Inc.'s customer support process, leading to happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance the search results on the platform, making it easier for the support team to find relevant information quickly.
How does Deskhero help in organizing support requests?
Deskhero provides features like custom fields and structured data lists that help in organizing support requests. The kanban board provides a visual representation of the ticket workflow, making it easier to track the progress of each ticket.
* This article provides an example of how a fictive company in the Growing of Olive Trees industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
