SunKissed Citrus deals with a high volume of customer inquiries every day. They use Deskhero's ticket management system to organize these inquiries and ensure they are addressed in a timely manner. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses, significantly reducing the workload of their customer service team.
Deskhero's AI also improves the functionality of their knowledge base. When customers or employees search for information, the AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content. This has reduced the number of tickets submitted by providing customers with the information they need more quickly and accurately.
SunKissed Citrus uses the custom fields feature to tailor their ticketing system to their specific needs. They can create fields for the type of inquiry, the product it relates to, and the urgency level. The AI capabilities then use this structured data to prioritize tickets and suggest responses, further improving efficiency.
Through Deskhero's REST API, SunKissed Citrus has integrated the platform with their existing systems. This allows them to leverage the AI capabilities across their entire business, enhancing their overall customer service experience.
By leveraging Deskhero's advanced AI capabilities, SunKissed Citrus has been able to handle a higher volume of customer inquiries without increasing their customer service staff. They have seen a significant improvement in response time and customer satisfaction.
How does Deskhero's AI handle high volumes of customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new tickets. This reduces the workload of the customer service team and allows them to handle a higher volume of inquiries.
How does Deskhero's AI improve the functionality of the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content. This provides customers with the information they need more quickly and accurately.
Can Deskhero be tailored to specific needs?
Yes, the custom fields feature allows businesses to tailor the ticketing system to their specific needs. The AI capabilities then use this structured data to prioritize tickets and suggest responses.
* This article provides an example of how a fictive company in the Growing of oranges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
