CitrusGlow Orchards receives a variety of customer inquiries about their products and farming practices. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses, allowing their small team to handle a larger volume of inquiries.
Deskhero's AI also enhances the search results in their knowledge base. When customers or employees search for information, the AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content. This has improved the self-service capabilities of their website, reducing the number of tickets submitted.
CitrusGlow Orchards uses the custom fields feature to tailor their ticketing system to their specific needs. They can create fields for the type of inquiry, the product it relates to, and the urgency level. The AI capabilities then use this structured data to prioritize tickets and suggest responses, further improving efficiency.
Through Deskhero's REST API, CitrusGlow Orchards has integrated the platform with their existing systems. This allows them to leverage the AI capabilities across their entire business, enhancing their overall customer service experience.
Despite their small team, CitrusGlow Orchards has been able to provide high-quality customer service by leveraging Deskhero's advanced AI capabilities. They have seen a significant improvement in response time and customer satisfaction.
How does Deskhero's AI help a small team handle a larger volume of inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new tickets. This allows a small team to handle a larger volume of inquiries by reducing the time spent crafting responses.
How does Deskhero's AI improve the self-service capabilities of a website?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content. This improves the self-service capabilities of a website by providing customers with the information they need more quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, allowing businesses to leverage its AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Growing of oranges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
