OrangeBurst Farms receives numerous inquiries daily about their farming practices, product availability, and delivery schedules. They use Deskhero's ticket management system to efficiently categorize and respond to these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest appropriate responses, reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also enhances the search results in their knowledge base. When customers or employees search for information, the AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content. This feature has improved the self-service capabilities of their website, reducing the number of tickets submitted.
The custom fields feature allows OrangeBurst Farms to tailor their ticketing system to their specific needs. They can create fields for the type of inquiry, the product it relates to, and the urgency level. The AI capabilities then use this structured data to prioritize tickets and suggest responses, further improving efficiency.
OrangeBurst Farms also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the AI capabilities across their entire business, enhancing their overall customer service experience.
Overall, Deskhero's advanced AI capabilities have transformed OrangeBurst Farms' customer support operations. They have seen a significant reduction in response time, an increase in customer satisfaction, and improved efficiency in their customer service department.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses to new tickets. This reduces the time customer service representatives spend crafting responses.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to provide the most relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, allowing businesses to leverage its AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Growing of oranges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
