NutriGrow has a diverse customer base ranging from individual consumers to large-scale food processing companies. This diversity often leads to a wide range of queries and issues. By using Deskhero's ticket management system, NutriGrow is able to categorize and prioritize these tickets effectively. The kanban board feature provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
The AI capabilities of Deskhero have been instrumental in improving NutriGrow's response time. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time spent by the support team in crafting responses, thereby increasing their efficiency.
Deskhero's comprehensive search bar, powered by AI, has made it easier for NutriGrow's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in an uploaded manual, the search bar can find it swiftly, saving valuable time.
NutriGrow also uses the custom fields feature to capture specific information about each ticket. This structured data helps them analyze trends and patterns in customer queries and issues, leading to proactive problem-solving and improved customer service.
Lastly, the REST API provided by Deskhero has allowed NutriGrow to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time spent crafting responses.
How does the comprehensive search bar work?
The search bar in Deskhero is powered by AI. It can quickly find relevant information from past tickets, knowledge base articles, uploaded files, or scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Growing of Other Tree Nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
