NuttyFarm deals with a high volume of customer queries and complaints daily. Using Deskhero's ticket management system, they have been able to categorize, prioritize, and track these tickets effectively. The kanban board provides a visual representation of the ticket workflow, helping them manage their workload better.
The AI capabilities of Deskhero have greatly improved NuttyFarm's response time. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has reduced the time spent crafting responses and improved the overall efficiency of their support team.
NuttyFarm has found the knowledge base feature of Deskhero particularly useful. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made it easier for their support team to find and share information with customers.
The comprehensive search bar, powered by AI, has made it easier for NuttyFarm's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in an uploaded manual, the search bar can find it swiftly.
Finally, the REST API provided by Deskhero has allowed NuttyFarm to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time spent crafting responses and improves the overall efficiency of the support team.
How does the knowledge base feature work?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easier for the support team to find and share information with customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of data.
* This article provides an example of how a fictive company in the Growing of Other Tree Nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
