TreeNuts Inc. receives a large volume of customer queries and complaints daily. Managing these effectively was a challenge until they adopted Deskhero. The platform's structured data lists and user groups features have helped them categorize and assign tickets to the right teams quickly.
The AI capabilities of Deskhero have been a game-changer for TreeNuts Inc. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only improved the speed of their responses but also their accuracy.
TreeNuts Inc. has also benefited from the knowledge base feature of Deskhero. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has made it easier for their support team to access and share information with customers.
Deskhero's comprehensive search bar, powered by AI, has been instrumental in helping TreeNuts Inc.'s support team find relevant information quickly. This has led to faster resolution of tickets and higher customer satisfaction.
Finally, the custom email domains feature has allowed TreeNuts Inc. to maintain their brand identity in their communication with customers. This has enhanced their professional image and increased customer trust.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This improves the speed and accuracy of responses.
How does the knowledge base feature work?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This makes it easier to access and share information with customers.
What is the benefit of the custom email domains feature?
The custom email domains feature allows you to maintain your brand identity in your communication with customers, enhancing your professional image and increasing customer trust.
* This article provides an example of how a fictive company in the Growing of Other Tree Nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
